Order Cancellation Policy
This Order Cancellation Policy applies to all orders placed through the Cosydimora (hereinafter referred to as “we”) online store. Please review the following terms carefully before requesting an order cancellation.
1. Eligible Conditions for Order Cancellation
You may request to cancel an order under the following conditions:
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The order has not yet entered the shipment arrangement stage;
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The order status allows cancellation and delivery procedures have not been completed.
If an order has already entered the shipping process or has been dispatched, cancellation may no longer be possible. The final determination will be based on our order verification results.
2. Order Cancellation Request Process
If you wish to cancel an order, please follow the steps below:
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Contact our customer support team via email or phone to submit a cancellation request and provide the following information:
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Order number
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Proof of payment
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Any additional information required to verify the order
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Our customer support team will review your request and verify the order status.
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If the cancellation request is approved, you will be informed promptly and a refund will be arranged;
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If the request cannot be approved, we will notify you of the reason and provide appropriate assistance.
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3. Refund Processing Details
Once the order cancellation is confirmed, we will process the refund within 1–3 business days.
The refund will be issued to the original payment method used for the purchase, such as bank card, Visa, or MasterCard.
4. Contact Us
If you have any questions regarding order cancellation or refunds, please contact us using the details below:
Address: 12951 Briar Forest Dr Apt 235, Houston, TX 77077, US
Phone: +1 (214) 581-9048
Email: contact@cosydimora.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)