Terms of Service

 

This Service Policy applies to all access, browsing, and transactions conducted through the Cosydimora (hereinafter referred to as “we”) online store. By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Introduction and Scope

This Service Policy defines the terms governing your use of our online store, including website access, account usage, product purchases, order processing, and customer support services. It applies to all services provided through our online store.

2. User Accounts and Website Responsibility

You are responsible for ensuring that all information provided during use of the website is accurate and complete.
We are responsible for maintaining the basic operation and security of the website but are not responsible for access issues caused by network conditions, device limitations, or other factors beyond reasonable control.

3. Products, Inventory, and Pricing Information

Product descriptions, availability, and prices are displayed on the product pages.
Inventory levels may change due to order activity. If an item becomes unavailable, we reserve the right to adjust or cancel the order and notify you accordingly.
Prices are based on the information displayed at the time the order is placed.

4. Orders and Payment

Once an order is placed and payment is successfully completed, the order will enter processing.
We reserve the right to review or manage orders that appear abnormal or inconsistent to ensure transaction security and service integrity.

5. Shipping Policy

We currently offer shipping services within Australia only.

• Shipping Fees: Orders of 90.99 AUD or above (including 90.99 AUD) are eligible for free shipping. Orders below this amount incur a 7.99 AUD shipping fee.

• Order Processing Time: Orders are processed within 1–3 business days.

• Estimated Shipping Time: Delivery is expected within 5–8 business days after shipment.

For full shipping details, please refer to:
Shipping Terms

6. Order Cancellation Policy

Orders may be canceled before they enter the shipment stage.
To request a cancellation, please contact our customer support team via email or phone and provide your order number and relevant payment information.

Once the cancellation is confirmed, we will process the refund within 1–3 business days, and the amount will be returned to the original payment method used for the order.

For detailed cancellation conditions and procedures, please refer to:
Order Cancellation Policy

7. Return & Exchange Policy

Return or exchange requests may be submitted within 45 days from the date of receipt, provided the product meets the applicable conditions, including appearance issues, quality issues, incorrect items, or other eligible circumstances.

To initiate a return or exchange, please contact our customer support team and provide your order number, proof of payment, and relevant photos or videos.

• Refunds: After the returned item is received and approved, refunds are processed within 1–3 business days and returned to the original payment method.

• Exchanges: Approved exchange requests will result in a replacement item being shipped within 1–3 business days after inspection.

For full details, please refer to:
Return & Exchange Policy

8. Dispute Resolution and Applicable Rules

If any dispute arises in connection with our services or orders, we encourage you to contact us first to resolve the matter through good-faith communication. If a resolution cannot be reached, the matter will be handled in accordance with applicable principles.

9. Privacy and Data Protection

We respect your privacy and handle personal information responsibly. Information collection, use, and protection are carried out in accordance with our established privacy practices.
Please refer to our Privacy Policy for detailed information.

10. Intellectual Property

All content available on the online store, including text, images, and page layouts, is protected.
Unauthorized use, reproduction, or distribution of such content is not permitted.

11. Limitation of Responsibility

We are responsible only for matters within our reasonable control related to the provision of services.
We are not responsible for indirect losses arising from factors beyond reasonable control.

12. Modifications to the Service Policy

We may update this Service Policy from time to time to reflect operational or service changes.
Any updates will take effect once published on the website. We recommend reviewing this policy periodically.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the information below:

Address: 12951 Briar Forest Dr Apt 235, Houston, TX 77077, US
Phone: +1 (214) 581-9048
Email: contact@cosydimora.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)