Refund Policy

 

This Return & Exchange Policy applies to all purchases made through the Cosydimora (hereinafter referred to as “we”) online store. Please review the following terms carefully before submitting a return or exchange request.

1. Return & Exchange Period

You may request a return or exchange within 45 days from the date of receipt of your order. Requests submitted after this period will not be accepted.

2. Eligible Conditions

Within the valid return & exchange period, requests may be accepted under the following circumstances:

1. The product has visible appearance defects

2. The product has quality-related issues

3. The product has an unusual odor, severe color difference, or similar issues

4. The received product does not match the order details

5. Return or exchange without reason

3. Return & Exchange Process

The return and exchange process follows the same steps, as outlined below:

1. Please contact us via email or phone to submit your return or exchange request and provide the following information:

   • Order number

   • Proof of payment

   • Reason for return or exchange

   • Relevant photos or videos

2. Our customer support team will review your request. If approved, you will be notified through your contact details and provided with the return address.

   Return Address:
   Address: 12951 Briar Forest Dr Apt 235, Houston, TX 77077, US

3. Please send the product back to the designated return address and wait for us to receive the package.

4. After receiving the returned item, we will inspect the product to verify whether it matches the reported condition:

   • For return requests, once inspection is completed and approved, we will proceed with the refund in accordance with the refund details below;

   • For exchange requests, once inspection is approved, a replacement item will be shipped to your address within 1–3 business days.

4. Refund Details

After the return is approved and the product inspection is completed, we will process the refund within 1–3 business days.
The refund will be issued to the original payment method used for the purchase (such as bank card, Visa, MasterCard, etc.).
If the refund is not processed within the stated timeframe, please contact us for assistance.

5. Cost Rules

• For returns or exchanges due to appearance defects, quality issues, unusual odor, severe color differences, or incorrect items, the related shipping costs will be covered by us.

• For returns or exchanges requested without reason, the return shipping costs will be borne by you.

6. Responsibility Statement

• We will handle return and exchange requests in accordance with this policy and aim to ensure a fair and reasonable resolution.

• Issues resulting from improper use, storage, or non-standard handling are not covered under this policy.

• Please ensure all information provided is accurate and complete to avoid delays in processing.

7. Return Label

Each package includes a return label to facilitate the return process when the conditions of this policy are met.

8. Contact Us

If you have any questions regarding returns or exchanges, please contact us using the details below:

Address: 12951 Briar Forest Dr Apt 235, Houston, TX 77077, US
Phone: +1 (214) 581-9048
Email: contact@cosydimora.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)